Y ou've pre-screened over 200 licensed RCFEs throughout the North Bay. When it comes to assisted living, people need to be able to make informed decisions about either their own care or that of a loved one. There are also unlicensed facilities out there which are not monitored unless a complaint is filed (and then they run the risk of being closed down). Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.Can’t I just do the assisted living research on my own? Absolutely! But why would you, when there’s a free service to help you make the most informed decision? For example, most people (like me when I went through this process) are unaware that there are so many options available, the wide range of prices and facilities, the requirements to become licensed, and even what differentiates a residential care facility from a skilled nursing facility or in-home services. Requires the ability to work with and maintain confidential information Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work stylesĪbility to meet or exceed targeted customer service, productivity and quality standardsįluency in both English and a minimum of one other language is preferred for this role to allow Sutter Health to better serve the community and patient population Must be able to set and organize own work priorities, and adapt to change Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Sutter HealthĪccuracy and attentiveness to detail required Interpersonal skills necessary in dealing with internal and external customers Working knowledge and understanding of insurance terminology desiredĮxcellent time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systemsĭemonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficientlyĮxcellent verbal and written communication and active listening skills Working knowledge of medical terminology desired General knowledge of patient access financial counseling functions in acute and non-acute settings preferred PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:Įxperience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities as typically acquired in two yearsĬompletion of regulatory/mandatory certifications and skills validation competencies preferred performance measurement, people development, customer relationship management, etc.).Įquivalent experience will be accepted in lieu of the required degree or diploma.Īssociate's or equivalent education/experienceĬHAA-Certified Healthcare Access AssociateĬPAT-Certified Patient Account TechnicianĬRCR-Certified Revenue Cycle Representative Participates in programs and in using tools in support of building a high performance culture via the standard SSRRH responsibilities (e.g. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized. Responsible for supporting the success of a high-performing shared services organization by helping to champion and drive the long-term SSRRH vision. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Obtains all necessary information to register and financially clear patients. Serves as the face to face point of contact for the patient at a client location.
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